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PH
Stadia Player
Stadia Player

Charged without permission

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They charged me with no warning after I haven’t even used stadia at all and I need the money back as I’m struggling and don’t know how too I thought I cancelled my subscription but I obviously didn’t and they charged me £8.99 how would I go about getting my money back? 

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Best Response
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @PH 

Here is how you request a refund as stated in the Stadia help page:

Request a refund (on mobile or web)
  1. On your mobile device, sign into the Stadia app .
  2. At the top right, tap your Stadia avatar.
  3. Tap Purchases & subscriptions.
  4. Under "Transaction history", tap the item for which you would like to request a refund.
  5. Tap Request Refund.

Hope this helps!

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6 Kudos
1 Reply
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @PH 

Here is how you request a refund as stated in the Stadia help page:

Request a refund (on mobile or web)
  1. On your mobile device, sign into the Stadia app .
  2. At the top right, tap your Stadia avatar.
  3. Tap Purchases & subscriptions.
  4. Under "Transaction history", tap the item for which you would like to request a refund.
  5. Tap Request Refund.

Hope this helps!

6 Kudos