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Umer
Stadia Player
Stadia Player

Cant remove my debit card

I added my debit card to google account for approval of 2 months trial of stadia...

But using stadia was impossible becausey internet speed isvery low...

So i canceled my subscription after that day in case i dont forget and the subscription was stated as canceled...

But when i tried to remove my debit card from google account it wont let me remove it saying that it will be used to pay for my stadia subscription(which i cancelled and is showing as cancelled and no money was deducted for the subscription after trial ended) and i have to add another card to remove this one...

Pls help anyone i just want to remove my debit card from my google account

EDIT: SOLVED IT BY DELETING PAYMENT PROFILE IN SETTINGS OF PAY.GOOGLE.COM

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11 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Umer Can you try contacting Stadia support? You should be able to request chat to talk to an actual person. They will be able to assist you much better for these kind of cases. You can click the link below and follow the steps: 

https://support.google.com/stadia/gethelp

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Umer
Stadia Player
Stadia Player

Thnx for the reply...if i remember correctly i already contacted google support but they were not able to help me saying that i should be able to remove my card as i have no active subscription but it shows me a stadia subscription when i try to remove card :disappointed_face:

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

It might be that you can't remove your current payment method for the Stadia Pro subscription, because possibly a subscription always need to be bound to a payment method.

So if you have another payment method and you really want to get rid of your debit card as a payment method, it might be an idea, if you add this second payment method as a secondary payment method to your subscription and then you should be able to remove your primary payment method.

Otherwise I guess you simply need to wait until the subscription runs out. Then you should be also able to delete the payment method.

1 Kudo
Umer
Stadia Player
Stadia Player

Spoiler
Spoiler
 

Even though i think you somewhat didn't understand the problem but your solution will still apply to my problem...

The problem was that i cancelled subscription (has been cancelled for 6 months now) but i couldn't remove card being told that the card is needed for the subscription...

The subscription is not showing to be active anywhere...not on pay.google.com or stadia

 

0 Kudos
Umer
Stadia Player
Stadia Player

ok so i contacted google and explained the same situation to 4 agents for a total of 2 hours and in the end they always said this task is for another department...

So i wasted 2 hours and the problem is still not solved :disappointed_face:

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Samas
Silver Stadia Guide
Silver Stadia Guide

Is your debit card set up as the default payment method at pay.google.com? If so I don't believe you can remove it without setting something else as the default payment method.

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Umer
Stadia Player
Stadia Player

My debit card is my default payment but it is written nowhere that u cant remove your default payment method if u have no pending payment...

That is what is written on the google help guide and that is what the help agents said to me

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Samas
Silver Stadia Guide
Silver Stadia Guide

What if you set your Google Pay balance as default? Can you remove the debit card after that? We're getting into stuff a bit beyond Stadia help here, to be honest.

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Umer
Stadia Player
Stadia Player

I have no google pay balance

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Are you sure there is any active subscription? You should not able to remove it until the subscription is active, if you cancel it, you should be able to do it. Did you reach Google Play Support or Stadia support?

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Umer
Stadia Player
Stadia Player

yes I reached google and stadia support multiple and they made sure multiple times that there is no active subscription on my google nor a pending payment...

But still cant remove my card...

 

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