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GetDutched
Stadia Player
Stadia Player

Cannot subscribe (error OR-HDT-09)

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Hello everyone,

I tried to subscribe to Stadia Pro but everytime i try to pay it gives me an error (OR-HDT-09). I have linked my PayPal.

2 Kudos
Best Response
ViviFFIX
Platinum Stadia Guide
Platinum Stadia Guide

Can you give some more details on this issue:

  • Are you using the App or web?
  • Are you able to provide a screenshot (with any personal information redacted) of the error?
  • Have you tried through any other devices?
- Vivi
Oooh! I have a signature now! Huzzah!

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3 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @GetDutched,

when you receive Error OR-HDT-09 when trying to subscribe to Stadia Pro, I recommend the following in this case:

Additional tips:

  • Make sure the information listed on your form of payment with Google (pay.google.com) is completed and matches with what your bank/payment issuer has (in your case PayPal). For example your name or the address on the account.
  • Try a different form of payment (if possible) or try to remove your payment method and add it again

If this doesn't help either, I believe it's a good idea to get in touch with the Stadia support as they might be able to help you with more specific TS steps regarding your problem here.

View Best Response in original post

1 Kudo
2 Replies
ViviFFIX
Platinum Stadia Guide
Platinum Stadia Guide

Can you give some more details on this issue:

  • Are you using the App or web?
  • Are you able to provide a screenshot (with any personal information redacted) of the error?
  • Have you tried through any other devices?
- Vivi
Oooh! I have a signature now! Huzzah!
3 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @GetDutched,

when you receive Error OR-HDT-09 when trying to subscribe to Stadia Pro, I recommend the following in this case:

Additional tips:

  • Make sure the information listed on your form of payment with Google (pay.google.com) is completed and matches with what your bank/payment issuer has (in your case PayPal). For example your name or the address on the account.
  • Try a different form of payment (if possible) or try to remove your payment method and add it again

If this doesn't help either, I believe it's a good idea to get in touch with the Stadia support as they might be able to help you with more specific TS steps regarding your problem here.

1 Kudo