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moonolith
Stadia Player
Stadia Player

Cannot start Stadia without test abo

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Hi dear community,

my wife wanted to start Stadia today. But when she starts the app, she can only continue, when she is agreeing into a test phase. Stadia offers 3 months of for Stadio Pro. But the problem is, I have already Stadia Pro and share all the stuff with my family.

The question ist now, how my wife could continue without agreeing the test phase, because it is not necessary.

Thanks for support,

Greetings, moonolith

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Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

First off, thanks to @ShadowKnight, for their help on this post so far. @moonolith, we are sorry you are having this issue and we appreciate your feedback on this issue. If possible, would you be able to try to remove and then re-add your wife's account to your Family Group? Just trying to see if this would help re-instate the adult status and allow her to set up her Stadia account without her own payment method.
Let us know how this goes when you can.

Thank you,

James

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3 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @moonolith,

She could use any of the following links

Crayta: https://stadia.google.com/games/crayta
Destiny 2: https://stadia.google.com/games/destiny-2
HITMAN (Starter Pack): https://stadia.google.com/games/hitman
Super Bomberman R Online: https://stadia.google.com/games/super-bomberman-r-online

Or one of these demos to by pass the trial
Demos:
From Space - Multiplayer Demo: https://stadia.google.com/u/0/store/details/5cfd984e8a9f4ad2b93662db5f645ac7rcp1/sku/56c062640e774d6...
Immortals Fenyx Rising Demo: https://stadia.google.com/store/details/6363b82d1cc442f5af9c3ce98ceb731drcp1/sku/371cce816e0d4af2947...

 

I do understand how it feels when your family member joins stadia for the first time in a family group.

You may always accept the trial just for the up to 4k option on her account and once signed into stadia cancel the subscription so you won't get charged when the trail expires.

Do note even though you share all your games only one person can play each game at a time. Also up to 4k and surround sound are not shared in a family group if one person has pro. Everyone who wants up to 4k would need to have their own pro membership.

-Shadow
I am just a volunteer here on the forums
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moonolith
Stadia Player
Stadia Player

Thanks you for the very fast answer @ShadowKnight 

I think this is the solution. But the Problem is, that my wife has no valid payment method registered for her Google account. And when she tries to use the family payment, she gets the message, that only adult could use this method (by the way she ist configured as adult).

So actually, there is no way to start Stadia the first time for my wife. This is very poor for the Google development. :slightly_frowning_face:

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

First off, thanks to @ShadowKnight, for their help on this post so far. @moonolith, we are sorry you are having this issue and we appreciate your feedback on this issue. If possible, would you be able to try to remove and then re-add your wife's account to your Family Group? Just trying to see if this would help re-instate the adult status and allow her to set up her Stadia account without her own payment method.
Let us know how this goes when you can.

Thank you,

James

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