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jakob
Founder
Founder

Cannot purchase games

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The Stadia app is not letting me buy games. When I click "Buy", it start loading the payment system but then returns: "Error The item you were attempting to purchase could not be found" Anyone who knows what's going on? Thanks!
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Best Response
codesplice
Gold Stadia Guide
Gold Stadia Guide

@jakob I just found this little note at the bottom of the country availability support page:

I am getting “The item you were attempting to purchase could not be found.” error when I try to make a purchase in the Stadia app on Android?

This can happen when there is a mismatch in your Google Play country and Stadia country. 

To resolve this, please create a new payment profile in Google Payments for the country you use for Google Play. You can do this by adding a valid form of payment. Stadia customer support will then be able to assist you in changing your Stadia country.

Alternatively, you can request a change to your Google Play country to align your Google Play country with your Stadia country.



 

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13 Replies
davidking
Stadia Player
Stadia Player
Did you try the usual tricks like force close the app and relaunch it and restarting your phone?
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jakob
Founder
Founder

Yes, even reinstalled the Stadia app...

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jakob I just tried purchasing Football Manager it was letting me. So it's definitely available. Which payment method did you set btw? I wonder if the issue is there. Any chance you're using payment from different country from where you're activating Stadia from?

Also another thought, do you have another phone you can use to install Stadia app (and purchase from)? This way we can try to isolate the issue and make sure the phone's not the culprit.

Also, please mention the person when you're replying, otherwise there's a chance the person might not get notified when you reply.

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Stadia Guides are not employed by Google. Opinions are my own.
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jakob
Founder
Founder

@Ivan Thank you for your advice!

 

Yes I think it might be the country that is the issue. I come from Belgium, but I live in the Netherlands. I saw that my Stadia account is set to Belgium (even though I bought in the Netherlands Google store & delivered in Netherlands). In the Play Store, my "Country" is set to Netherlands. Maybe that is the problem? 

If so, how can I change my Stadia country to Netherlands? Thank you very much for your help!!

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jakob I did some digging but I didn't see any option to change country from the Stadia app. Maybe the feature is not enabled yet. Where do you see that your Stadia app is set to Netherlands? Usually if it's shown, there's an option to configure somewhere. Maybe you can post a screenshot? I can't find where it says USA on my end.

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Stadia Guides are not employed by Google. Opinions are my own.
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jakob
Founder
Founder

@Ivan good point, I also can't find it in the app anymore (or on the website), however I am quite sure I saw it during the onboarding process of the app. Very annoying!

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jakob I guess they'll be enabling features slowly. At this point, might be worth it to contact support to see if they can help you out:

Go to the link below:

https://support.google.com/stadia#topic=9634925

On top right, click on 'Contact Us' > then request chat/callback to speak to a representative. Try it from a computer browser if the option is not shown on mobile

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
jakob
Founder
Founder

@Ivan Awesome, thank you so much. I have contacted them & will follow up once I know more!

Have a good day!

1 Kudo
codesplice
Gold Stadia Guide
Gold Stadia Guide

@jakob I just found this little note at the bottom of the country availability support page:

I am getting “The item you were attempting to purchase could not be found.” error when I try to make a purchase in the Stadia app on Android?

This can happen when there is a mismatch in your Google Play country and Stadia country. 

To resolve this, please create a new payment profile in Google Payments for the country you use for Google Play. You can do this by adding a valid form of payment. Stadia customer support will then be able to assist you in changing your Stadia country.

Alternatively, you can request a change to your Google Play country to align your Google Play country with your Stadia country.



 

1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hi @Charlescurt,

Thanks for coming to our community. I just marked @codesplice's response as a best answer. I'd recommend attempting that if you haven't done so already. This is, however, an old topic, so I'll be locking it for now. With that said, if you are still having issue, please feel free to create a new post.

 

Thank you,

James

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jakob Which game were you trying to purchase? Let me see if I can replicate it on my end. I was trying to buy Tomb Raider 2013 earlier and it worked just fine.

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Stadia Guides are not employed by Google. Opinions are my own.
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jakob
Founder
Founder
I tried both Soccer Manager 2020 and RDR2, none of these 2 worked..
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Charlescurt
Stadia Player
Stadia Player

I have the same issue. What is the fix?

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