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seyedmj22
Stadia Player
Stadia Player

Cancelled orders

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I pre-ordered resident evil village and now it said that my order was canceled and I cant the controller with the game anymore.

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Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @seyedmj22 

The offer still valid.

You can check the details on the offer on the following link: https://support.google.com/stadia/answer/10495261?hl=en

Eligible users who pre-order or purchase Resident Evil Village on Stadia between March 22, 2021 12:01am GMT and May 21, 2021 11:59pm GMT receive a Stadia Premiere Edition (Stadia Controller and Chromecast Ultra) at no additional charge, subject to these terms and conditions (the “Offer”). Shipping charges apply.

Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by June 10, 2021 11:59 pm GMT, and must be redeemed by July 10, 2021 11:59 pm GMT. You must have or add a form of payment at checkout, but may not be charged depending on the shipping method you select.

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seyedmj22
Stadia Player
Stadia Player

Hey lad i had the same problem. Go to the help page and try to connect with a rep via chat. They sorted it our for me in 10mins. Go to purchases, then get help.

 

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10 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @seyedmj22 

The offer still valid.

You can check the details on the offer on the following link: https://support.google.com/stadia/answer/10495261?hl=en

Eligible users who pre-order or purchase Resident Evil Village on Stadia between March 22, 2021 12:01am GMT and May 21, 2021 11:59pm GMT receive a Stadia Premiere Edition (Stadia Controller and Chromecast Ultra) at no additional charge, subject to these terms and conditions (the “Offer”). Shipping charges apply.

Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by June 10, 2021 11:59 pm GMT, and must be redeemed by July 10, 2021 11:59 pm GMT. You must have or add a form of payment at checkout, but may not be charged depending on the shipping method you select.

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Adriano_84
Stadia Player
Stadia Player

Hello sorry if I disturb you. I wanted to ask you a question: I booked RE Village on the first day of the promotion but a few hours later I had canceled the order because I was still testing Stadia and wasn't sure it could be good for me! After two days I decided to book the game again. I hope this doesn't cancel the promotion, what do you think? 

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LunchMoney99
Stadia Player
Stadia Player

Hi Stadia,

I to just woke up to play resident evil that I have pre-ordered since months ago, all of a sudden today its not in my purchases anymore and says Resident evil bundle was canceled, why? They never said if u bought a stadia premiere before that it didn't say u coudn't receive this promo if u are a pro member if it does where!? why did my order get canceled. Please help me. I did not cancel and my card did not cancel or paypal did not cancel where i bought it.  Thanks, I preordered this April 23rd and I NEVER canceled it. Please Help, I will be emailing for support.....

Thank you, 

Lunchmoney

 

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seyedmj22
Stadia Player
Stadia Player

Hey lad i had the same problem. Go to the help page and try to connect with a rep via chat. They sorted it our for me in 10mins. Go to purchases, then get help.

 

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LunchMoney99
Stadia Player
Stadia Player

Thanks i did shortly after i wrote this . Thank you though! Question did you get charged for standard shipping and did u get your preordered DLC cause i did not recieve my DLC , and they are working on it. My agent says we are to pay for standard shipping i never saw that anywhere. Cost me 9.99 well 10.65 with tax USD to get my FREE items....crazy stuff.... DId you?

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seyedmj22
Stadia Player
Stadia Player

I got the base game for 59.99 with stadia primer edition for free, paid 9.99 for shipping and also redeemed the controller through email.

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Adriano_84
Stadia Player
Stadia Player

Is there anyone who can answer my question please?

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Try to reach Stadia support on this matter to ensure on your query!

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Adriano_84
Stadia Player
Stadia Player

thanks for the reply, the problem solved itself! I received the email last night and I immediately placed the order :smiling_face_with_smiling_eyes::flexed_biceps:

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andreykris
Stadia Player
Stadia Player

The same problem - the pre-order that I have checked many times in my purchases is cancelled out of sudden.

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