I pre-ordered resident evil village and now it said that my order was canceled and I cant the controller with the game anymore.
Hi @seyedmj22
The offer still valid.
You can check the details on the offer on the following link: https://support.google.com/stadia/answer/10495261?hl=en
Eligible users who pre-order or purchase Resident Evil Village on Stadia between March 22, 2021 12:01am GMT and May 21, 2021 11:59pm GMT receive a Stadia Premiere Edition (Stadia Controller and Chromecast Ultra) at no additional charge, subject to these terms and conditions (the “Offer”). Shipping charges apply.
Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by June 10, 2021 11:59 pm GMT, and must be redeemed by July 10, 2021 11:59 pm GMT. You must have or add a form of payment at checkout, but may not be charged depending on the shipping method you select.
Hey lad i had the same problem. Go to the help page and try to connect with a rep via chat. They sorted it our for me in 10mins. Go to purchases, then get help.
Hi @seyedmj22
The offer still valid.
You can check the details on the offer on the following link: https://support.google.com/stadia/answer/10495261?hl=en
Eligible users who pre-order or purchase Resident Evil Village on Stadia between March 22, 2021 12:01am GMT and May 21, 2021 11:59pm GMT receive a Stadia Premiere Edition (Stadia Controller and Chromecast Ultra) at no additional charge, subject to these terms and conditions (the “Offer”). Shipping charges apply.
Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by June 10, 2021 11:59 pm GMT, and must be redeemed by July 10, 2021 11:59 pm GMT. You must have or add a form of payment at checkout, but may not be charged depending on the shipping method you select.
Hello sorry if I disturb you. I wanted to ask you a question: I booked RE Village on the first day of the promotion but a few hours later I had canceled the order because I was still testing Stadia and wasn't sure it could be good for me! After two days I decided to book the game again. I hope this doesn't cancel the promotion, what do you think?
Hi Stadia,
I to just woke up to play resident evil that I have pre-ordered since months ago, all of a sudden today its not in my purchases anymore and says Resident evil bundle was canceled, why? They never said if u bought a stadia premiere before that it didn't say u coudn't receive this promo if u are a pro member if it does where!? why did my order get canceled. Please help me. I did not cancel and my card did not cancel or paypal did not cancel where i bought it. Thanks, I preordered this April 23rd and I NEVER canceled it. Please Help, I will be emailing for support.....
Thank you,
Lunchmoney
Hey lad i had the same problem. Go to the help page and try to connect with a rep via chat. They sorted it our for me in 10mins. Go to purchases, then get help.
Thanks i did shortly after i wrote this . Thank you though! Question did you get charged for standard shipping and did u get your preordered DLC cause i did not recieve my DLC , and they are working on it. My agent says we are to pay for standard shipping i never saw that anywhere. Cost me 9.99 well 10.65 with tax USD to get my FREE items....crazy stuff.... DId you?
I got the base game for 59.99 with stadia primer edition for free, paid 9.99 for shipping and also redeemed the controller through email.
Is there anyone who can answer my question please?
Try to reach Stadia support on this matter to ensure on your query!
thanks for the reply, the problem solved itself! I received the email last night and I immediately placed the order ![]()
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The same problem - the pre-order that I have checked many times in my purchases is cancelled out of sudden.