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Tamin1248
Community Member

Cancel membership

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How do I stop stadia from charging my card. I want to cancel the subscription but when I go to the option, payment and subscription, it doesn't give me the option to cancel. 

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Tamin1248,

you can cancel Stadia Pro at any time on stadia.google.com or in the Stadia App.

On stadia.google.com

  1. Sign into your account at stadia.com.
  2. In the top right, select your avatar.
  3. Select Stadia settings and then Purchases & subscriptions.
  4. Next to the subscription you want to cancel, select Unsubscribe.

In the Stadia App

  1. On your mobile device, open the Stadia app Stadia icon.
  2. Tap your avatar and then Purchases & subscriptions.
  3. Under the subscription you want to cancel, tap Cancel subscription.

Another way that you can also choose if you don't find these options is to cancel the subscription via Google Play.

  1. Visit play.google.com.
  2. Go to my subscriptions.
  3. Click on Stadia or on the right hand side on "manage".
  4. Select "Cancel subscription".

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3 Kudos
Laspic
Community Member

The exact same thing happened to me.  Turns out there’s a separate cancellation process if you’ve associated stadia with your family account. You can manage your family group on this page families.google.com

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8 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Tamin1248,

you can cancel Stadia Pro at any time on stadia.google.com or in the Stadia App.

On stadia.google.com

  1. Sign into your account at stadia.com.
  2. In the top right, select your avatar.
  3. Select Stadia settings and then Purchases & subscriptions.
  4. Next to the subscription you want to cancel, select Unsubscribe.

In the Stadia App

  1. On your mobile device, open the Stadia app Stadia icon.
  2. Tap your avatar and then Purchases & subscriptions.
  3. Under the subscription you want to cancel, tap Cancel subscription.

Another way that you can also choose if you don't find these options is to cancel the subscription via Google Play.

  1. Visit play.google.com.
  2. Go to my subscriptions.
  3. Click on Stadia or on the right hand side on "manage".
  4. Select "Cancel subscription".
3 Kudos
Pjarriel12
Stadia Player
Stadia Player

It does not show I have a subscription, but I am being charged monthly

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Pjarriel12,

So you are account does not have a active subscription but you are charged for it?
Best thing you can do is contact Stadia support to figure out what is going wrong here. :face_with_rolling_eyes:

Stadia Support chat

0 Kudos
Laspic
Community Member

The exact same thing happened to me.  Turns out there’s a separate cancellation process if you’ve associated stadia with your family account. You can manage your family group on this page families.google.com

0 Kudos
hoganjan
Community Member
 
0 Kudos
DonnaKing
Stadia Player
Stadia Player

Please cancel my membership 

0 Kudos
Lysalondon
Community Member

I want to cancel

0 Kudos
carterdaniel754
Community Member

I want to cancel my stadia subscription

0 Kudos