Cancel in-game subscription

[xanderkir]

Hello, I am trying to cancel eso+ monthly subscription that is on auto renewal. Payments are shown in stadia purchases & subs but there is no button to cancel. Stadia support state they cannot cancel subs and ESO state they cannot end payments. Interesting situation that suggests i must pay eso+ for life if i continue to play the game. Is there a way to cancel the in-game subscription on pc. Do i have to delete my stadia account and lose all games because one subscription cannot be cancelled?

[AndroiFy]

Hi @xanderkir 

Did you try to cancel the subscription from your ESO account? 

Try this link account.elderscrollsonline.com. Log as Stadia account. Once you are logged, try to click on manage subscription:

You should be able to see an option to Cancel Membership/Subscription and confirm by clicking Please cancel my membership.

[xanderkir]

YOU HAVE AN ACTIVE ESO PLUS™ MEMBERSHIP THROUGH STADIA®. PLEASE VISIT HTTPS://STADIA.GOOGLE.COM/ TO MANAGE YOUR MEMBERSHIP. That is the note on ESO. Their support refers you to Stadia. Stadia have details of my monthly payments in purchases & subscriptions but no actual subs box that you can cancel. Stadia support says it cannot end the payments as they are in-game. ESO state they have no current subscription. I cannot log in on ESO with Stadia id, I have a different id on ESO.

[AndroiFy]

If you check on pay.google.com , no subscription?

[Ooooooooo]

Nope - using this link brings you to the abo at google, but if you try to remove it google switches to:

https://support.google.com/product-documentation/answer/9609879?p=subscriptions&visit_id=63763102362... 

And by this you shall use stadia.com ... "circle of hell"

Cu Ooo

[EmoAces]

I am having the same problem. I talked to Stadia support and they state they have no authority to cancel the subscription, and I must talk to Zenimax support. I have a ticket in with them. It is starting to seem like a rip-off run around.

[Ooooooooo · Accepted solution]

I downloaded the mobile app (on iPhone) and hoped for a last chance.

Believe it or not, I could cancel the abo of ESO here!

Looking in to pay.google.com it really shows the abo will be canceled ASAP.

Cu Ooo

[AndroiFy]

Do you have Ubisoft+ subscription in your account?

[Noellelriley]

I don’t play it 

[kirbypauline366]

I want to cancel my subscription