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joshcaleb27
Community Member

Can't refund game

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I purchased the wrong edition of Madden 22. I'm not seeing an option to refund the game when I look at my purchases. Does anyone know what to do?

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@joshcaleb27 Please take a look at the instruction below to refund Stadia games. You can find the full details from this article. Keep in mind you can only make the refund if you purchased the game within 14 days and only played for no more than 2  hours :

Option 1: Request a refund (on mobile or web)

In the Stadia app

  1. On your mobile device, sign into the Stadia app Ivan_0-1647389891877.png

     

    .
  2. At the top right, tap your Stadia avatar.
  3. Tap Purchases & subscriptions.
  4. Under "Transaction history", tap the item for which you would like to request a refund.
  5. Tap Request Refund.

On stadia.com

  1. On your computer, sign into your account on stadia.com.
  2. At the top right, click your Stadia avatar.
  3. Click Stadia settings Ivan_1-1647389891787.png

     

     Purchases & subscriptions.
  4. Under "Transaction history", click the item for which you would like to request a refund.
  5. Click Request Refund.

If the Request Refund button is not present, then the item you purchased is not eligible for a refund. If you believe that the item should be refunded please contact Customer Support by visiting support.google.com/stadia.

You may also request a refund from Google Play for purchases made on your Android phone through Google Play, please see Get a Refund on Google Play.

Option 2: Request a refund by contacting Stadia Customer Support at support.google.com/stadia

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

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1 Reply
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@joshcaleb27 Please take a look at the instruction below to refund Stadia games. You can find the full details from this article. Keep in mind you can only make the refund if you purchased the game within 14 days and only played for no more than 2  hours :

Option 1: Request a refund (on mobile or web)

In the Stadia app

  1. On your mobile device, sign into the Stadia app Ivan_0-1647389891877.png

     

    .
  2. At the top right, tap your Stadia avatar.
  3. Tap Purchases & subscriptions.
  4. Under "Transaction history", tap the item for which you would like to request a refund.
  5. Tap Request Refund.

On stadia.com

  1. On your computer, sign into your account on stadia.com.
  2. At the top right, click your Stadia avatar.
  3. Click Stadia settings Ivan_1-1647389891787.png

     

     Purchases & subscriptions.
  4. Under "Transaction history", click the item for which you would like to request a refund.
  5. Click Request Refund.

If the Request Refund button is not present, then the item you purchased is not eligible for a refund. If you believe that the item should be refunded please contact Customer Support by visiting support.google.com/stadia.

You may also request a refund from Google Play for purchases made on your Android phone through Google Play, please see Get a Refund on Google Play.

Option 2: Request a refund by contacting Stadia Customer Support at support.google.com/stadia

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
4 Kudos