cancel
Showing results for 
Search instead for 
Did you mean: 
ShinSplints
Stadia Player
Stadia Player

Can't activate Stadia Pro Extended Trial Offer for YouTube Premium Subscribers

Jump to Best Response

Can someone help with my issue that I can't redeem the 3 months free?

Here's the instructions below, but it does trigger a free trial.  It just ask me to pay for the first month.

  • Offer can be redeemed during account creation or, for those who already have Stadia accounts, from stadia.com/pro.

Thanks!

0 Kudos
Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @ShinSplints,

According the support page:

  • Offer available only for those who do not have an active Stadia Pro subscription or previously had a Stadia Pro subscription.
  • Offer can be redeemed during account creation or, for those who already have Stadia accounts, from stadia.com/pro.
  • If you do not have an existing Stadia Pro subscription, redeeming the offer will give you the option to subscribe to Stadia Pro with your first three (3) months at no charge. Valid form of payment required at sign-up, but you will not be charged until the three (3) months have completed, and you may cancel at any time. You will need to cancel before the end of the three (3) month period if you do not want to be charged. To learn how to manage or cancel your subscription, visit g.co/stadia/subscriptions.

If you still having issues please contact Stadia Support chat:smiling_face_with_smiling_eyes:

View Best Response in original post

0 Kudos
3 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @ShinSplints,

I just checked the Stadia support page and it states the following: 

If you do not have an existing Stadia Pro subscription, redeeming the code will give you the option to subscribe to Stadia Pro with your first three (3) months at no charge. You will enjoy the same benefits in your first three (3) months as in future recurring months of membership. Valid form of payment required at sign-up, but you will not be charged until the three (3) months has completed, and you may cancel at any time. 

So from what I understand is that you need to add a valid payment option and won't be charged until the first 3 months are over. 

Hope this helps. ☺️

1 Kudo
ShinSplints
Stadia Player
Stadia Player

It didn't give me the option to redeem a code.  I tried to go through the process and ended up getting charged....

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @ShinSplints,

According the support page:

  • Offer available only for those who do not have an active Stadia Pro subscription or previously had a Stadia Pro subscription.
  • Offer can be redeemed during account creation or, for those who already have Stadia accounts, from stadia.com/pro.
  • If you do not have an existing Stadia Pro subscription, redeeming the offer will give you the option to subscribe to Stadia Pro with your first three (3) months at no charge. Valid form of payment required at sign-up, but you will not be charged until the three (3) months have completed, and you may cancel at any time. You will need to cancel before the end of the three (3) month period if you do not want to be charged. To learn how to manage or cancel your subscription, visit g.co/stadia/subscriptions.

If you still having issues please contact Stadia Support chat:smiling_face_with_smiling_eyes:

0 Kudos