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Bought division 2 but didnt get access to it

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Hi I am from the Netherlands and I just bought division 2 warlords of New York edition (or so I thought) the money was taken from my bank account but the game is not 'open' for me. Doesn't appear in the games list and doesn't even appear in the transaction history. How do I get my money back?

*edit: got my money back automaticcally because the game was not released for me. Tried again and it worked. Google support said it was something with ideal payments for Google store in the Netherlands. 

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@ChrisFromGoogle I got a refund for the game and tried to buy it again. This time it worked. It seemed to be a problem with ideal payments and Google store in the Netherlands. I am a happy player at the moment. 

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Stadia Guide
Stadia Guide

@P3t3r :

Hi, sorry to hear about that. I would recommend that you contact support directly and discuss the issue with them as they will be able to investigate this for you.

https://support.google.com/stadia/contactflow

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@Mad_Dog_Bravo yes i found this but i sends me to Facebook, Twitter and this community. I don't want Facebook or Twitter anymore and delete my accounts so this is the only option for those

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Stadia Guide
Stadia Guide

@P3t3r : Usually there are also call back and chat options, but of course that depends on what is happening at the call centers considering the pandemic that is going on at the moment.  I'm not sure what other options are available yet for Dutch customers, but I would check their support page and see if that provides additional contacts during the day.

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Community Specialist
Community Specialist

Hi @P3t3r  - is this still affecting you?

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@ChrisFromGoogle I got a refund for the game and tried to buy it again. This time it worked. It seemed to be a problem with ideal payments and Google store in the Netherlands. I am a happy player at the moment. 

View solution in original post

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Community Specialist
Community Specialist

Thanks for following up! Glad to hear it's resolved!

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