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Animan
Community Member

Bought a game, game not listed.

A bought a game as Stadia pro user. The money is taken from my bank account.

But the game I bought is not listed in my Stadia account.

Game : Trails Rising  Digital Gold Edition.

I have sent an email to support@stadia.com

No response...

What else can I do?

0 Kudos
3 Replies
Mad_Dog_Bravo
Community Member

If you’re in the UK you can go to :  https://support.google.com/stadia/?hl=en-GB#topic=9634925

Then go to contact us and you can request a call back or initiate a chat etc., with support staff that can assist you. 

Kudos appreciated if deserved.
1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Animan Just for sanity check, can you go to your Order History page on Google Play while signed in with your Stadia account?

https://play.google.com/store/account/orderhistory

Do you see the game there?

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Animan
Community Member

It was not listed there. But I contacted Google Stadia, the cancelled my order an refunded it. Cheers.
2 Kudos