cancel
Showing results for 
Search instead for 
Did you mean: 
NDNkNIGHT
Stadia Player
Stadia Player

Billing info

Jump to Best Response

Hello… I am trying to update my purchase information from Google Stadia. I purchase a few games online with a different credit card & that that Google Stadia is going down. I gotten emails about a refund going out but I don’t have the card anymore. Call Google help but was spend to this.

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @NDNkNIGHT,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days) to your original payment method, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

View Best Response in original post

0 Kudos
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @NDNkNIGHT,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days) to your original payment method, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

0 Kudos