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murtazatohfa
Community Member

BEWARE! Google Stadia Subscription Renewal

Guys, 

Had one of the worse experience when it came to cancellation of subscription policy. They would not consider issuing the refund of your subscription even on the same day when your subscription renews. 

Make sure you cancel your subscription at least 24-48 hours prior to the date of renewal.

I escalated to the supervisor and still they wont issue refund for a subscription that renewed less than 24 hours ago.

 

 

 

0 Kudos
6 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Sorry to hear this @murtazatohfa,

but refunds are usually (with any company) only made as exceptions (most times one-time-exceptions) and most subscriptions are not refundable at all by policy. For Stadia for example it seems that there is no refund possibility for the Stadia Pro subscription. In those cases I would always recommend to contact the Stadia team directly to see if they can make a one-time-exception maybe, but as you mentioned you've tried this already.

With Google you have time from Day 1 until the end of the subscription to cancel it, so there is no need to wait until the last day, you could cancel it on Day 1 and use it until it expires and you don't even need to think about it any more.

But well, in Germany we would say "Der Drops ist gelutscht." in this case ("Sh*t happens" or "What's done is done").

4 Kudos
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

It's important to remember to cancel prior in order to find unexpected transaction.

1 Kudo
vragec111
Stadia Player
Stadia Player

It is also important that the Company shows that it cares. The same thing happened to me just now!

I can answer to Silver Stadia Guide gentlemen above me that it's also important that the company that provides service also remember that it lives off of us.

 

This would've never happened with Amazon. I had a similar situation on Amazon, called them, they cancelled and refunded right away!!
Google just doesn't care. And it's the first and foremost reason why I will never support Stadia (apart from this one unwanted time),
because they showed in the past what they think of us users. Used so many of their products which were just abandoned. Last one was Google Daydream... 

What a disaster. To have a 100 British pounds product gathering dust at my home...

1 Kudo
Nftgamefan
Community Member

For me it is impossible to cancel my subscription. I spended many hours to try to solve this issue. 

1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Nftgamefan,

if you want to end your Stadia Pro subscription, you need to cancel it. Yo can cancel at any time, the subscription will then expire before the next charging date and you'll not longer be charged. There are several ways to do so:

Hope one of these options work for you.

P.S.: The status of your subscription you can check here.

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L217a
Stadia Player
Stadia Player

I've cancelled well before my trial subscription period ended.  I still get charged $9.99 a month on my credit card.  Stadia Support chat agents always state they've escalated, and I get a response from Google Pay folks with an apology and asking me to work with Stadia Customer support. This has happened twice. I simply cannot believe this is Google. Even Google One (one stop support for all Google products if you pay for the service) said that they can't help.  My last resort is to file a complaint with the state consumer org.

 

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