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Archishard
Stadia Player
Stadia Player

Asking refund for game that keeps freezing, stopping

I bought yesterday and I already want a refund as the game is unplayable. I played for less than two hours but the "refund" button is not available.

Anyone can help?

 

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2 Replies
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Archishard - Sorry to hear of that refund button not showing up.  Just to confirm, these are the steps you are taking? 

Refund Process
  1. On your mobile device, sign in to the Stadia app.
  2. At the top right, tap your Stadia avatar.
  3. Tap Purchases and subscriptions.
  4. Under 'Transaction history', tap the item for which you would like to request a refund.
  5. Tap Request refund.
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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

In addition to what @MrVacca said, if you still don't found the button for refund, and you are sure that you are elegible for it, you need to contact the support here.

you can find more info about refund on this article https://support.google.com/stadia/answer/9598538?hl=en

 

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