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Hevski
Stadia Player
Stadia Player

All outstanding Stadia Refunds showing as £0.00 in google pay

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I received an email on the 20th of November 2022 listing various Stadia account refunds totalling £69.39.

Checking my google activity all the refunds are showing £0.00  and I haven't received any refunds :pensive_face:

Hevski_0-1670413096741.png

 

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Hevski,

Don't worry, it's normal that successful refunds are shown as a 0,00 transaction in Google Pay because it basically lists the charge. Since a refund means there is no charge, all of them are showing 0,00. You get a more detailed view of it when you click the transaction then you will see the original charge minus eventual discounts at the time minus the refund amount = 0,00.

Once you have gotten the email about the refunds, give it 1-2 weeks. Either the refund is successful, then you can check your bank statements or check with the bank itself, otherwise if the refund fails you will get another email with a link to provide an alternate payment method. Once that is provided, it usually takes some days again (or max 1-2 weeks) until the refund arrives at your new payment method.

So yeah, I'd recommend just be patient a bit longer, refunds should all be done by Jan 18, 2023, the latest.

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Hevski,

Don't worry, it's normal that successful refunds are shown as a 0,00 transaction in Google Pay because it basically lists the charge. Since a refund means there is no charge, all of them are showing 0,00. You get a more detailed view of it when you click the transaction then you will see the original charge minus eventual discounts at the time minus the refund amount = 0,00.

Once you have gotten the email about the refunds, give it 1-2 weeks. Either the refund is successful, then you can check your bank statements or check with the bank itself, otherwise if the refund fails you will get another email with a link to provide an alternate payment method. Once that is provided, it usually takes some days again (or max 1-2 weeks) until the refund arrives at your new payment method.

So yeah, I'd recommend just be patient a bit longer, refunds should all be done by Jan 18, 2023, the latest.

2 Kudos
Hevski
Stadia Player
Stadia Player

Checked my Credit card statement now, the refunds are there! :grinning_face::party_popper:

The Google pay transactions of £0.00 threw me.  The more detailed view also was confusing. 

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