Hello everyone:
I had a 10€ discount on the purchase of my next game. I wanted to take advantage of this discount to buy FarCry 6 in the current sales, but the €10 promotion has disappeared from my account, without having bought any games. However, I see that the promotion is currently running, until March 2023.
How can I solve that?
@jorgemuve I'm not sure what else we can do to assist you here unfortunately. Can you try contacting Stadia support? They will have the ability to look into your account situation, and you will get a more definitive answer of what actually causing the issue:
https://support.google.com/stadia/gethelp
@jorgemuve I saw at least one other report of someone not being able to apply the credit when purchasing FarCry 6. Can you try to purchase another game and see if the promo credit apply? Maybe try a game that's currently not on sale. Don't finish the transaction though, since once you use it, it's gone even if you refund the game. Just want to make sure it's not an issue with a particular game.
I used my credit long time ago unfortunately so can't help check.
Hello @Ivan
Thanks for your answer.
I have tried with other games and in none of them does the promotion appear. Neither does the top banner in the Stadia store that appeared a few days ago.
I don't understand...
@jorgemuve I'm not sure what else we can do to assist you here unfortunately. Can you try contacting Stadia support? They will have the ability to look into your account situation, and you will get a more definitive answer of what actually causing the issue:
https://support.google.com/stadia/gethelp
I will do it.
Thanks.
Greetings.