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jorgemuve
Stadia Player
Stadia Player

10€ discount missing

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Hello everyone:

I had a 10€ discount on the purchase of my next game. I wanted to take advantage of this discount to buy FarCry 6 in the current sales, but the €10 promotion has disappeared from my account, without having bought any games. However, I see that the promotion is currently running, until March 2023.

How can I solve that?

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jorgemuve I'm not sure what else we can do to assist you here unfortunately. Can you try contacting Stadia support? They will have the ability to look into your account situation, and you will get a more definitive answer of what actually causing the issue:

https://support.google.com/stadia/gethelp 

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Stadia Guides are not employed by Google. Opinions are my own.

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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jorgemuve I saw at least one other report of someone not being able to apply the credit when purchasing FarCry 6. Can you try to purchase another game and see if the promo credit apply? Maybe try a game that's currently not on sale. Don't finish the transaction though, since once you use it, it's gone even if you refund the game. Just want to make sure it's not an issue with a particular game.

I used my credit long time ago unfortunately so can't help check.

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
jorgemuve
Stadia Player
Stadia Player

Hello @Ivan 

Thanks for your answer.

I have tried with other games and in none of them does the promotion appear. Neither does the top banner in the Stadia store that appeared a few days ago.

I don't understand...

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@jorgemuve I'm not sure what else we can do to assist you here unfortunately. Can you try contacting Stadia support? They will have the ability to look into your account situation, and you will get a more definitive answer of what actually causing the issue:

https://support.google.com/stadia/gethelp 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
jorgemuve
Stadia Player
Stadia Player

I will do it.

Thanks.

Greetings.

1 Kudo