stadia website not accessible

[ultrageez]

Hello,

I had an account before with Stadia via chromebook which was working but it was locked into an out of date payment profile. Once I deleted the old payment profile and created a new one I could not link the Stadia account with the new profile, and I couldn't change the previous country address. 

So I deleted the Stadia account to restart the process.

Now I can't even get on Stadia.com! what a surprise.

I cleared my cookies to no effect... what gives? It's amazing that I cannot even visit the website! 

Am still on a Chromebook. Can anyone please let me know if there's something else I can do to access the website?

That's the error I get:

This page isn’t working

stadia.google.com redirected you too many times.

Try clearing your cookies.

ERR_TOO_MANY_REDIRECTS

BTW - when I deleted my old payment profile I lost my pro sub (1 month down the drain) and no redeem codes were offered from stadia support either... which was disappointing at the time. 

[codesplice]

@ultrageez can you see if you can access the website in an incognito window? That would help to confirm if there might be some other site data interfering, in which case I'd recommend clearing all data (not just the cookies) for the site.

And you'll probably want to reach out to Stadia support to see if they can help with the payment profile stuff:

https://support.google.com/stadia/contactflow

[ultrageez · Accepted solution]

Many thanks. I contacted support and they told me the issue was tied to my account deletion taking a long time. They reactivated the account and fixed the payment profile locality issue I was having. I have yet to troubleshoot that but I can now access the site!

[Deleted User]

can you show me step by step how to do this for google chrome i accidently deleted my payment profile and im now givven the too many redirects when i try to log in to stadia please help

[codesplice]

Hi @Deleted User,

It sounds like you may want to follow @ultrageez's lead and engage with the Stadia support team to see if they can help correct this issue with your payment profile:
Contact Us - Stadia Help  

[JamesFromGoogle]

Hello @Deleted User,

Thank you for being here in our community. This is an old topic so we are going to lock it. However, if you have any further questions, please feel free to start a new topic.

Thank you,

James