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ErikEngerd
Community Member

controller arriving after pre-ordered game

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Hi,

 

I pre-ordered Resident Evil almost one month ago. Now with the game set to release in a few days, I still have not received the redemption code. So my 1 month stadia free trial is now expiring before I get the game, and the controller will arrive probably weeks after the game is available. This gives a very bad feeling, being in tme with the pre-order and then this. Makes me feel like a third rate customer. In any case, a very bad user experience.

cheers

  Erik

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Best Response
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

 Hello @ErikEngerd

Don't worry! your code should arrive after the game is released! you need to wait up to a week after game launched before receiving your code!

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @ErikEngerd just want to add what @HatDroid mentioned, you can find the full terms and conditions of the promotion from the link below 

https://support.google.com/stadia/answer/10495261?hl=en 

Explicit details with regards to the code delivery: 

Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by June 10, 2021 11:59 pm GMT, and must be redeemed by July 10, 2021 11:59 pm GMT. 

 If you already preordered most likely you'll get it within a few days after the game is launched, as mentioned by HatDroid above, but make sure to claim it by July 10th once you get the code, because you won't be able to claim it after that date.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

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3 Replies
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

 Hello @ErikEngerd

Don't worry! your code should arrive after the game is released! you need to wait up to a week after game launched before receiving your code!

6 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @ErikEngerd just want to add what @HatDroid mentioned, you can find the full terms and conditions of the promotion from the link below 

https://support.google.com/stadia/answer/10495261?hl=en 

Explicit details with regards to the code delivery: 

Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by June 10, 2021 11:59 pm GMT, and must be redeemed by July 10, 2021 11:59 pm GMT. 

 If you already preordered most likely you'll get it within a few days after the game is launched, as mentioned by HatDroid above, but make sure to claim it by July 10th once you get the code, because you won't be able to claim it after that date.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
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ChrisFromGoogle
Community Specialist
Community Specialist

Hi @ErikEngerd, thanks for posting about this, and thank you to HatDroid and Ivan for their insightful responses.

 

To add to the above, your access to Stadia will not run out once your Stadia Pro free trial expires; you will still be able to use the platform for free. The only things you will lose access to are the Stadia Pro game library, 4K, HDR, and 5.1 surround sound. Please refer to this page for the list of benefits for Stadia Pro.

 

Let me know if you have any questions! Welcome to Stadia :slightly_smiling_face:

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