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PEQUE
Community Member

Stadia subscription

Hello.

I am trying to access the 1 month free trial of stadia. At the time of putting the payment method I get this message:

The request could not be made. Make sure your payment method information is correct or add another method to your Google account. More information [OR-CCSEH-05]

The payment card is operational and working properly.

What is the problem?

0 Kudos
3 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @PEQUE,

Try adding your payment method to  https://payments.google.com first as a payment method.

If it is already there I would suggest trying to remove your payment method then re-adding it.

Lets us know how it works out for you after trying what I suggested.

-Shadow
I am just a volunteer here on the forums
2 Kudos
PEQUE
Community Member

Thanks Shadow.

I have tried to register the card previously as you indicate but I get the same error in https://payments.google.com.

I just tried the card at another store and it works perfectly.

1 Kudo
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

I would suggest contacting your card company (or bank if a debit card) and ask them "why you are unable to use it on google drive. Keeps saying the request could not be made" 'you just want to increase your storage amount'

I said google drive because the card information is the same card information that is(/can be) used on all google services. So as long as the card can be used on one google service it can be used on all of them.

@PEQUE 

-Shadow
I am just a volunteer here on the forums
2 Kudos