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Community Member

Pas de code d activation

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J ai acheté mon chromecast Ultra la semaine passé et cette semaine la manette. Mais je ne peux pas jouer car je n a pas de code comment puis je faire?! Faut il que je retourne tout les éléments et que je fasse une commande sur Google ??
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Stadia Guide
Stadia Guide

Hey @Skymouth,

(J'espère que vous comprenez l'anglais, mon français est un peu rouillé)

what exactly have you ordered? To receive an activation code, you need to purchase the premiere edition (founders is sold out). If you only purchased a chromecast Ultra on it's own or a single controller, you wouldn't get an activation code. If you have done so, the only chance to get a code is if you get a Buddy Pass from anyone who has a founders edition.

If you have purchased the premiere/founders edition and the hardware arrived at yours, but you still don't have a code, you can contact the Stadia support to request an activation code. Before you do that, check your primary email address bound to your Google account and check there also the Spam and Trash folder to make sure, the code has definetely not arrived.

Hope this helps and wish you all the best and a happy new year!

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Stadia Guide
Stadia Guide

Hey @Skymouth,

(J'espère que vous comprenez l'anglais, mon français est un peu rouillé)

what exactly have you ordered? To receive an activation code, you need to purchase the premiere edition (founders is sold out). If you only purchased a chromecast Ultra on it's own or a single controller, you wouldn't get an activation code. If you have done so, the only chance to get a code is if you get a Buddy Pass from anyone who has a founders edition.

If you have purchased the premiere/founders edition and the hardware arrived at yours, but you still don't have a code, you can contact the Stadia support to request an activation code. Before you do that, check your primary email address bound to your Google account and check there also the Spam and Trash folder to make sure, the code has definetely not arrived.

Hope this helps and wish you all the best and a happy new year!

View solution in original post

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