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benallie
Community Member

I haven't received any invite code, when do i get one?

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Hi,

I ordered Stadia on 2/21/2020 and arrived at my door on 2/27/2020 and i kept an eye on my email since i placed the order. I haven't received the invite code yet and also i did submit a help ticket with google 1 portal. They didn't/couldn't help me, I searched my spam folder, trash folder and inbox for a stadia or google email with a code. How long does it take to get a code?? I may have to return this device if it gets closer to the within 15 day return policy. 

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Mad_Dog_Bravo
Community Member

@benallie : Code is usually sent via email to the account that made the purchase, and is typically sent within 24 hours upon receipt of the premium edition bundle.

If you haven't received it by now, raise a case with support, they will most likely require both your original order number and the serial number of the Chromecast Ultra, but they will be able to take you through the procedure.

Kudos appreciated if deserved.

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Mad_Dog_Bravo
Community Member

@benallie : Code is usually sent via email to the account that made the purchase, and is typically sent within 24 hours upon receipt of the premium edition bundle.

If you haven't received it by now, raise a case with support, they will most likely require both your original order number and the serial number of the Chromecast Ultra, but they will be able to take you through the procedure.

Kudos appreciated if deserved.
3 Kudos