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Papa59
Stadia Player
Stadia Player

I Can't play in your country, Canada?

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I just got a stadia premiere edition last week, it played beautifully for about 3 days, then when I started it the game was showing, but when clicking to start the game, it shows me that " You can't play in your current country " but I am in Toronto, Canada?

My WIFI as acted strange in the past, so I am wondering if using an ethernet cable would work? and I am pretty sure it as to do with the WIFI, because I can play on my phone using data, but the moment I put back the WIFI, I get the same message.

Anyone else ever had the same problem? If anyone as any suggestions to help me I would appreciate it a lot.

Thanks.

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Best Response
GraceFromGoogle
Community Member

Hi everyone, 

This issue should now be resolved, so please let me know if the issue persists. Thank you!

View Best Response in original post

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7 Replies
Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Hi @Papa59 

Stadia is available in Canada (see https://support.google.com/stadia/answer/9566513?hl=en)

did you, or someone else configure a VPN or something else that routes you to another country?

What do you mean with "wifi acted strange"?  :slightly_smiling_face:

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2 Kudos
gamerparent
Stadia Player
Stadia Player

I am experiencing the same issue in Toronto as well. Using my home internet doesn't work (ethernet OR wifi) but using my phone's data does. My ISP is Bell Fibe and my phone is on Telus/Public Mobile, FYI. Let's get to the bottom of this! It was working on Saturday, and then today (Sunday) it came up with these errors, and I didn't change anything on my end overnight.

There's another user who also has this issue: https://community.stadia.com/t5/Stadia-General/Unable-to-play-claimed-games/m-p/38283#M16474

1 Kudo
khurrambhatti
Stadia Player
Stadia Player

I am also from Toronto and same is happening with me. I am with Bell. 

1 Kudo
rawdirt
Stadia Player
Stadia Player

Same here, in Toronto, on Bell, stadia hasn't worked for about 3 days.

 

 

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GraceFromGoogle
Community Member

Hi everyone,

Thanks for escalating this issue to the Stadia Community Forum. The Stadia team is aware and investigating. I'll keep you posted with the latest updates.

- Grace

3 Kudos
GraceFromGoogle
Community Member

Hi everyone, 

This issue should now be resolved, so please let me know if the issue persists. Thank you!

0 Kudos
gamerparent
Stadia Player
Stadia Player

Thank you! It seems to be working now.

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