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Yass91
Community Member

First time using stadia on tablet galaxy A7

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Hello guys this is my first time using stadia I can't launch any game in my tablet galaxy A7 , is there any help

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Yass91 Can you try connecting to WiFi instead of using LTE? And no, I didn't see any picture. Where did you send it to? It would be helpful if you can attach the image when creating another reply.

Can you please inform us the Android version running on your tablet? You can refer to the following article on how to the Android version on your device https://support.google.com/android/answer/7680439 

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Stadia Guides are not employed by Google. Opinions are my own.

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6 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Yass91 Galaxy A7 is one of the devices that's officially supported on Stadia, so you should be able to launch games. Can we try to gather a bit more info?

  • Which Android version are you running on your tablet? Have you updated to the latest version?
  • Which version of Stadia app do you have right now? If you go to the app store, do you see an option to update?
  • You said you can't launch any game, which games have you tried so far? Did you try every games that you currently own (or part of Stadia Pro if you're subscribed?)
  • What's the behaviour when you launch Stadia? Just black screen or something else?
  • Have you made sure you have good internet connectivity? Can you try switching network and see if you're still having issue?
  • Are you able to launch game from a computer browser, or if you have it, on TV using Chromecast Ultra or Chromecast for Google TV device?

We can try to troubleshoot further once we can identify the root cause. You can also check out the steps described in the following article for some troubleshooting ideas:

https://support.google.com/stadia/answer/9595943 

Let us know!

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Stadia Guides are not employed by Google. Opinions are my own.
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Yass91
Community Member

Hey thanks for the reply , I just uninstalled stadia and installed it again but I'm having the same problem , it's showing a small laptop pic in the middle  I can't use it on laptop or tv I'm only trying it in my tablet 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Yass91 Which Android version are you running on your tablet? Are you on VPN? Have you tried switching network (if possible)? Also when exactly are you seeing the small laptop image (while launching Stadia app, or launching a game?) If you can have screen capture/ recording that would be helpful.

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Stadia Guides are not employed by Google. Opinions are my own.
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Yass91
Community Member

I'm not on VPN , I have LTE

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Yass91
Community Member

@Yass91 wrote:

I'm not on VPN , I have LTE


I sent you a picture  have you seen it ?

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Yass91 Can you try connecting to WiFi instead of using LTE? And no, I didn't see any picture. Where did you send it to? It would be helpful if you can attach the image when creating another reply.

Can you please inform us the Android version running on your tablet? You can refer to the following article on how to the Android version on your device https://support.google.com/android/answer/7680439 

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo