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DaIZA
Community Member

Due to recent current events, phone support is not available at this time.

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I can not activate my Stadia Pro suprcription via the app. I always get an error. On the support website it says:

"Due to recent current events, phone support is not available at this time."

How long will I have to wait? 

Stadia.com reroutes to https://stadia.google.com/setupPro can I activate my account somewhere else than the app. 

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@DaIZA What version is your app? Is it the latest update? Maybe try with a different device if you have any?

It's unfortunate, but this whole coronavirus situation is probably causing the phone support not available. We can try to help you here, so please try what I advised above and mention me if you still have any issue.

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Stadia Guides are not employed by Google. Opinions are my own.

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5 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@DaIZA What version is your app? Is it the latest update? Maybe try with a different device if you have any?

It's unfortunate, but this whole coronavirus situation is probably causing the phone support not available. We can try to help you here, so please try what I advised above and mention me if you still have any issue.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
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DaIZA
Community Member

@Ivan  I tried it on my Pixel 2 that did not work. But i tried it on my Iphone that worked.

Thanks :slightly_smiling_face:

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Babs
Community Member
I am trying with my IPad and my WiFi. What am I doing wrong it won’t let me past that privacy setting that says phones are down
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penguinsan
Community Member

I got the same message using my phone LTE data. Once I switched to my WiFi network, Stadia is working as expected.

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echosen
Community Member

Why even have it if I can't use it on my phone? Canceling subscription

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