3-month trial from youtube premium

[Trogdor248]

Hello,

Last week I received a Stadia email offering a code for 3 months of Stadia Pro for being a YouTube subscriber. So I created a Stadia account and when I try to redeem the code under Stadia Settings I get the message "Failed to look up the code". Is there something I'm not doing right?
Thanks in advance.

[Tobonaut]

Hi @Trogdor248 

according to this Reddit post, the code only works for new accounts and not for existing (Pro) accounts.

What's your context? Do you have already a Stadia Pro (Trail) account?

[Trogdor248]

Thanks for the reply @Tobonaut .

Before I got the email I never had a Stadia account.

Here's the email I got

The "get your gift" link directs to https://stadia.google.com/home. From there I created a new account. After making my account there was no 3-month pro trial present. Thinking I needed to enter the code the email provided I tried that next but that didn't work. I don't know what to do next. There doesn't seem to be a way to reach someone for support. The only resource available is their faq, which didn't have what I was looking for.

[ConnorXcrash]

Click on "Contact Us" and select "Chat support". Literally I had to yesterday in order to change my name and nobody was in the queue! Give it a shot! (Ignore the article linked) Hope this helps 

https://support.google.com/stadia/answer/9576717?hl=en&ref_topic=9495322