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    <title>topic Re: Can't refund game in Payments &amp; Billing</title>
    <link>https://community.stadia.com/t5/Payments-Billing/Can-t-refund-game/m-p/77238#M3530</link>
    <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/94536"&gt;@joshcaleb27&lt;/a&gt;&amp;nbsp;Please take a look at the instruction below to refund Stadia games. You can find the full details from this &lt;A href="https://support.google.com/stadia/answer/9598538" target="_self"&gt;article&lt;/A&gt;. Keep in mind you can only make the refund if you purchased the game within 14 days and only played for no more than 2&amp;nbsp; hours :&lt;/P&gt;
&lt;H3&gt;Option 1:&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request a refund (on mobile or web)&lt;/STRONG&gt;&lt;/H3&gt;
&lt;H4&gt;In the Stadia app&lt;/H4&gt;
&lt;OL&gt;
&lt;LI&gt;On your mobile device, sign into the Stadia app&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_0-1647389891877.png" style="width: 400px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/8370iB7303F8AA29F0F4E/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Ivan_0-1647389891877.png" alt="Ivan_0-1647389891877.png" /&gt;&lt;/span&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
.&lt;/LI&gt;
&lt;LI&gt;At the top right, tap your Stadia avatar.&lt;/LI&gt;
&lt;LI&gt;Tap&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Purchases &amp;amp; subscriptions&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;Under "Transaction history", tap the item for which you would like to request a refund.&lt;/LI&gt;
&lt;LI&gt;Tap&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request Refund&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;/OL&gt;
&lt;H4&gt;On stadia.com&lt;/H4&gt;
&lt;OL&gt;
&lt;LI&gt;On your computer, sign into your account on&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.stadia.com/" target="_blank" rel="noopener"&gt;stadia.com&lt;/A&gt;.&lt;/LI&gt;
&lt;LI&gt;At the top right, click your Stadia avatar.&lt;/LI&gt;
&lt;LI&gt;Click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Stadia settings&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_1-1647389891787.png" style="width: 400px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/8369i29B99D05A3F4C90D/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Ivan_1-1647389891787.png" alt="Ivan_1-1647389891787.png" /&gt;&lt;/span&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Purchases &amp;amp; subscriptions&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI class="" data-outlined="false"&gt;Under "Transaction history", click the item for which you would like to request a refund.&lt;/LI&gt;
&lt;LI class="" data-outlined="false"&gt;Click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request Refund&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;If the&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request Refund&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;button is not present, then the item you purchased is not eligible for a refund. If you believe that the item should be refunded please contact Customer Support by visiting&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="http://support.google.com/stadia" target="_blank" rel="noopener"&gt;support.google.com/stadia&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;You may also request a refund from Google Play for purchases made on your Android phone through Google Play, please see&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://support.google.com/googleplay/answer/2479637" target="_blank" rel="noopener"&gt;Get a Refund on Google Play&lt;/A&gt;.&lt;/P&gt;
&lt;H3&gt;Option 2: Request a refund by contacting Stadia Customer Support at&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="http://support.google.com/stadia" target="_blank" rel="noopener"&gt;support.google.com/stadia&lt;/A&gt;&lt;/H3&gt;</description>
    <pubDate>Wed, 16 Mar 2022 00:20:02 GMT</pubDate>
    <dc:creator>Ivan</dc:creator>
    <dc:date>2022-03-16T00:20:02Z</dc:date>
    <item>
      <title>Can't refund game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Can-t-refund-game/m-p/77235#M3529</link>
      <description>&lt;P&gt;I purchased the wrong edition of Madden 22. I'm not seeing an option to refund the game when I look at my purchases. Does anyone know what to do?&lt;/P&gt;</description>
      <pubDate>Tue, 15 Mar 2022 23:54:30 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Can-t-refund-game/m-p/77235#M3529</guid>
      <dc:creator>joshcaleb27</dc:creator>
      <dc:date>2022-03-15T23:54:30Z</dc:date>
    </item>
    <item>
      <title>Re: Can't refund game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Can-t-refund-game/m-p/77238#M3530</link>
      <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/94536"&gt;@joshcaleb27&lt;/a&gt;&amp;nbsp;Please take a look at the instruction below to refund Stadia games. You can find the full details from this &lt;A href="https://support.google.com/stadia/answer/9598538" target="_self"&gt;article&lt;/A&gt;. Keep in mind you can only make the refund if you purchased the game within 14 days and only played for no more than 2&amp;nbsp; hours :&lt;/P&gt;
&lt;H3&gt;Option 1:&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request a refund (on mobile or web)&lt;/STRONG&gt;&lt;/H3&gt;
&lt;H4&gt;In the Stadia app&lt;/H4&gt;
&lt;OL&gt;
&lt;LI&gt;On your mobile device, sign into the Stadia app&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_0-1647389891877.png" style="width: 400px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/8370iB7303F8AA29F0F4E/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Ivan_0-1647389891877.png" alt="Ivan_0-1647389891877.png" /&gt;&lt;/span&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
.&lt;/LI&gt;
&lt;LI&gt;At the top right, tap your Stadia avatar.&lt;/LI&gt;
&lt;LI&gt;Tap&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Purchases &amp;amp; subscriptions&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;Under "Transaction history", tap the item for which you would like to request a refund.&lt;/LI&gt;
&lt;LI&gt;Tap&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request Refund&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;/OL&gt;
&lt;H4&gt;On stadia.com&lt;/H4&gt;
&lt;OL&gt;
&lt;LI&gt;On your computer, sign into your account on&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.stadia.com/" target="_blank" rel="noopener"&gt;stadia.com&lt;/A&gt;.&lt;/LI&gt;
&lt;LI&gt;At the top right, click your Stadia avatar.&lt;/LI&gt;
&lt;LI&gt;Click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Stadia settings&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ivan_1-1647389891787.png" style="width: 400px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/8369i29B99D05A3F4C90D/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Ivan_1-1647389891787.png" alt="Ivan_1-1647389891787.png" /&gt;&lt;/span&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Purchases &amp;amp; subscriptions&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI class="" data-outlined="false"&gt;Under "Transaction history", click the item for which you would like to request a refund.&lt;/LI&gt;
&lt;LI class="" data-outlined="false"&gt;Click&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request Refund&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;If the&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Request Refund&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;button is not present, then the item you purchased is not eligible for a refund. If you believe that the item should be refunded please contact Customer Support by visiting&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="http://support.google.com/stadia" target="_blank" rel="noopener"&gt;support.google.com/stadia&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;You may also request a refund from Google Play for purchases made on your Android phone through Google Play, please see&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://support.google.com/googleplay/answer/2479637" target="_blank" rel="noopener"&gt;Get a Refund on Google Play&lt;/A&gt;.&lt;/P&gt;
&lt;H3&gt;Option 2: Request a refund by contacting Stadia Customer Support at&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="http://support.google.com/stadia" target="_blank" rel="noopener"&gt;support.google.com/stadia&lt;/A&gt;&lt;/H3&gt;</description>
      <pubDate>Wed, 16 Mar 2022 00:20:02 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Can-t-refund-game/m-p/77238#M3530</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2022-03-16T00:20:02Z</dc:date>
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