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  <channel>
    <title>topic Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ?? in Payments &amp; Billing</title>
    <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72891#M3267</link>
    <description>&lt;P&gt;yes I am using the writing address and I was charged for November I usually get charged in the 19th of every month all of a sudden everything's going&lt;/P&gt;</description>
    <pubDate>Wed, 01 Dec 2021 10:24:22 GMT</pubDate>
    <dc:creator>Highvelocity</dc:creator>
    <dc:date>2021-12-01T10:24:22Z</dc:date>
    <item>
      <title>HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72886#M3263</link>
      <description>&lt;P&gt;What is going on I haven't cancelled my Pro yet all of the pro games I have acquired no longer available to play stadia what's going I need to know where are my games gone. I've been here since day 1 founder?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:17:51 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72886#M3263</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T10:17:51Z</dc:date>
    </item>
    <item>
      <title>Stadia What happened to all my pro games?</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72887#M3275</link>
      <description>&lt;P&gt;What is going on I haven't cancelled my Pro yet all of the pro games I have acquired no longer available to play stadia what's going I need to know where are my games gone. I've been here since day 1 founder?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:20:02 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72887#M3275</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T10:20:02Z</dc:date>
    </item>
    <item>
      <title>Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72889#M3265</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;&amp;nbsp;!&lt;BR /&gt;&lt;BR /&gt;Don't panic! surely something is missing! first of all, check your subscription in Stadia Settings&amp;nbsp;&lt;A href="https://stadia.google.com/settings" target="_blank"&gt;https://stadia.google.com/settings&lt;/A&gt;&amp;nbsp;you should find there "purchase and subscriptions"&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HatDroid_0-1638353986017.png" style="width: 400px;"&gt;&lt;img src="https://community.stadia.com/t5/image/serverpage/image-id/7818i89F846B60FA0CD07/image-size/medium?v=v2&amp;amp;px=400" role="button" title="HatDroid_0-1638353986017.png" alt="HatDroid_0-1638353986017.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There you can see the current status of your PRO subscription and your current expiring, maybe something went wrong there?&lt;BR /&gt;&lt;BR /&gt;also If you tap on "manage" you will be redirected to the play store page&amp;nbsp;&lt;A href="https://play.google.com/store/account/subscriptions" target="_blank"&gt;https://play.google.com/store/account/subscriptions&lt;/A&gt;&amp;nbsp;there you can check if your Stadia subscription is present as well! let me know if you see something wrong in both or we can find the reason somewhere else!&lt;BR /&gt;&lt;BR /&gt;quick question, you are using the correct google account to login in Stadia right?&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:22:27 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72889#M3265</guid>
      <dc:creator>HatDroid</dc:creator>
      <dc:date>2021-12-01T10:22:27Z</dc:date>
    </item>
    <item>
      <title>Re: Stadia What happened to all my pro games?</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72890#M3276</link>
      <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;&amp;nbsp;If you acquired the Pro games in the past, you will always have access to the games as long as you're still subscribed. Forgive the silly question, but can you please double check and see if your subscription is still active? From the app, click/tap on the profile avatar on top right corner, then go to 'Purchases &amp;amp; subscription' Do you see the Stadia Pro subscription there?&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:23:45 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72890#M3276</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2021-12-01T10:23:45Z</dc:date>
    </item>
    <item>
      <title>Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72891#M3267</link>
      <description>&lt;P&gt;yes I am using the writing address and I was charged for November I usually get charged in the 19th of every month all of a sudden everything's going&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:24:22 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72891#M3267</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T10:24:22Z</dc:date>
    </item>
    <item>
      <title>Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72892#M3268</link>
      <description>&lt;P&gt;In the subscription page you can see the subscription active?&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:25:40 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72892#M3268</guid>
      <dc:creator>HatDroid</dc:creator>
      <dc:date>2021-12-01T10:25:40Z</dc:date>
    </item>
    <item>
      <title>Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72893#M3269</link>
      <description>&lt;P&gt;let me look for that&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:26:58 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72893#M3269</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T10:26:58Z</dc:date>
    </item>
    <item>
      <title>Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72894#M3270</link>
      <description>&lt;P&gt;No I don't know what to do it says it must be a sign up first day of pro but I didn't cancel anything Can you help me with this&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:30:43 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72894#M3270</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T10:30:43Z</dc:date>
    </item>
    <item>
      <title>Re: HELP!  All of a sudden my account is not the same. WHY are all my pro games Not showing up??  ??</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72896#M3272</link>
      <description>&lt;P&gt;First of all try in an incognito window, try again to login and check if this solve the issue, maybe is some cookie or plugin in the browser that is messing up the account.&lt;BR /&gt;&lt;BR /&gt;If Incognito doesn't work please be sure that the payment on 19th November went through, maybe some issue there caused the account to "expire" but don't worry, you haven't lost anything since all your redeemed game are still available as soon as you renew your account!&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;If your payment went through and your status is still not PRO on incognito window, you need to contact the support here&amp;nbsp;&lt;A href="https://support.google.com/stadia/?hl=#topic=9634925" target="_blank" rel="noopener"&gt;https://support.google.com/stadia/?hl=#topic=9634925&lt;/A&gt;&amp;nbsp;(scroll to the bottom you should have "contact us")&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;let me know if any of those solve the issue for you!&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:38:55 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72896#M3272</guid>
      <dc:creator>HatDroid</dc:creator>
      <dc:date>2021-12-01T10:38:55Z</dc:date>
    </item>
    <item>
      <title>Re: Stadia What happened to all my pro games?</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72898#M3277</link>
      <description>&lt;P&gt;Btw, I see that you created an exact same post, which&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/293"&gt;@HatDroid&lt;/a&gt;&amp;nbsp;already replied to. I will merge this post with the other post to keep the discussion in one place. In the future, please try not to create duplicated post.&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 10:59:56 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72898#M3277</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2021-12-01T10:59:56Z</dc:date>
    </item>
    <item>
      <title>why has my account not renewed and I'm being told to resubscribe</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72929#M3288</link>
      <description>&lt;P&gt;Hi I was recently double charged with the Google stadium pro founder edition on my high velocity account I was credited back the money for the 3 months that were being charged to another controller on the same account I thought but it was two separate accounts now I have been charged for November 19th and my service should be good through November 19th but it's saying that I have to resubscribe to a service that I have not unsubscribed from&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 19:25:34 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72929#M3288</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T19:25:34Z</dc:date>
    </item>
    <item>
      <title>help with stadia account founders account</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72932#M3285</link>
      <description>&lt;P&gt;my account has been unsubscribed and I can't access any of my games and my account renews automatically on the 19th every month so technically I shouldn't be unsubscribed&amp;nbsp; even if&amp;nbsp; my account should be good until December 19th&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 19:34:04 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72932#M3285</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-01T19:34:04Z</dc:date>
    </item>
    <item>
      <title>Re: help with stadia account founders account</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72943#M3286</link>
      <description>&lt;P&gt;Speak to support is your only avenue here.&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 21:05:03 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72943#M3286</guid>
      <dc:creator>Grovelhog</dc:creator>
      <dc:date>2021-12-01T21:05:03Z</dc:date>
    </item>
    <item>
      <title>Re: help with stadia account founders account</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72952#M3287</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/796"&gt;@Grovelhog&lt;/a&gt;&amp;nbsp;is right. Best is to contact&amp;nbsp;&lt;A href="https://support.google.com/stadia/gethelp" target="_blank" rel="noopener"&gt;Stadia Support chat&lt;/A&gt;&amp;nbsp;to figure out what went wrong.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@4AD51C00BA1ABC4947D913F95F9D5850/emoticons/1f917.png" alt=":hugging_face:" title=":hugging_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Dec 2021 23:05:38 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72952#M3287</guid>
      <dc:creator>RXShorty</dc:creator>
      <dc:date>2021-12-01T23:05:38Z</dc:date>
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    <item>
      <title>Re: why has my account not renewed and I'm being told to resubscribe</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72974#M3289</link>
      <description>&lt;P&gt;You're charged per account, not per controller. Do you mean you have a family share set up or something? This sounds like you've paid a Pro sub on the family account in that case while your main account's has lapsed? Can you check the other account?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Dec 2021 10:25:34 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/72974#M3289</guid>
      <dc:creator>Grovelhog</dc:creator>
      <dc:date>2021-12-02T10:25:34Z</dc:date>
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    <item>
      <title>Still none of my free pro games are loading and Staida wants me to  Resubscribe when my bill is due</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73065#M3327</link>
      <description>&lt;P&gt;All my pro games were gone and my founder and I was told to resubscribe but my payment is usually due on the 19th and I haven't To subscribe but bill not due until the 19th. Were are all of the founders games gone ?&lt;/P&gt;</description>
      <pubDate>Fri, 03 Dec 2021 11:57:39 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73065#M3327</guid>
      <dc:creator>Highvelocity</dc:creator>
      <dc:date>2021-12-03T11:57:39Z</dc:date>
    </item>
    <item>
      <title>Re: Still none of my free pro games are loading and Staida wants me to  Resubscribe when my bill is</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73118#M3328</link>
      <description>&lt;P&gt;Hello &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;&lt;/P&gt;
&lt;P&gt;In your other topic I replied you should contact&amp;nbsp;&lt;A href="https://support.google.com/stadia/gethelp" target="_blank" rel="noopener"&gt;Stadia Support chat&lt;/A&gt;&amp;nbsp;as we cannot help you with your issues. &lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@84A3AAF2A62E16D69885AF2A00DD75B3/emoticons/1f612.png" alt=":unamused_face:" title=":unamused_face:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@A2E95DB37B15AAACA1858699D9E657C4/emoticons/1f644.png" alt=":face_with_rolling_eyes:" title=":face_with_rolling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 03 Dec 2021 23:55:58 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73118#M3328</guid>
      <dc:creator>RXShorty</dc:creator>
      <dc:date>2021-12-03T23:55:58Z</dc:date>
    </item>
    <item>
      <title>Re: Stadia What happened to all my pro games?</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73296#M3304</link>
      <description>&lt;P&gt;Hello &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;,&lt;BR /&gt;
Just wanted to check in here to see if you were able to see &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;'s previous reply? Was he able to answer your question? Let us know when you can.&lt;BR /&gt;
&lt;BR /&gt;
Thanks,&lt;BR /&gt;
James&lt;/P&gt;</description>
      <pubDate>Mon, 06 Dec 2021 23:26:26 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73296#M3304</guid>
      <dc:creator>JamesFromGoogle</dc:creator>
      <dc:date>2021-12-06T23:26:26Z</dc:date>
    </item>
    <item>
      <title>Re: why has my account not renewed and I'm being told to resubscribe</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73299#M3306</link>
      <description>&lt;P&gt;HI &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;,&lt;/P&gt;

&lt;P&gt;Because your question has to do with billing and your subscription, the best thing for you to do is to reach out to our &lt;A&gt;Stadia support team&lt;/A&gt;.&amp;nbsp;Please feel free to reach back out if anything else comes up.&lt;BR /&gt;
&lt;BR /&gt;
Thank you,&lt;/P&gt;

&lt;P&gt;James&lt;/P&gt;</description>
      <pubDate>Mon, 06 Dec 2021 23:31:41 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73299#M3306</guid>
      <dc:creator>JamesFromGoogle</dc:creator>
      <dc:date>2021-12-06T23:31:41Z</dc:date>
    </item>
    <item>
      <title>Re: help with stadia account founders account</title>
      <link>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73304#M3308</link>
      <description>&lt;P&gt;Hi &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/30210"&gt;@Highvelocity&lt;/a&gt;,&lt;/P&gt;

&lt;P&gt;Just wanted to check in here to see if you were able to get ahold of our support team. Let us know when you can.&lt;BR /&gt;
&lt;BR /&gt;
Thank you,&lt;/P&gt;

&lt;P&gt;James&lt;/P&gt;</description>
      <pubDate>Mon, 06 Dec 2021 23:39:31 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/HELP-All-of-a-sudden-my-account-is-not-the-same-WHY-are-all-my/m-p/73304#M3308</guid>
      <dc:creator>JamesFromGoogle</dc:creator>
      <dc:date>2021-12-06T23:39:31Z</dc:date>
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