topic Re: I have a problem in Payments & Billing

I have a problem

Lolipop — Mon, 11 Oct 2021 16:39:32 GMT

 Hello I would like to know why I can not play the two games that I have to pay their name are The division2 which cost me 15 euro and Ghost recon wildlands which cost me 24.49 euro both are standard editions

excuse me for the spelling I used google translate

thank you for your understanding

Re: I have a problem

ShadowKnight — Mon, 11 Oct 2021 18:52:43 GMT

hi @Lolipop,

Can you tell me more about what is going on? Are the games shown in your game library and you can not hit play? is there a lack of control in the games? Any more details would be helpful to me in helping you

Re: I have a problem

Lolipop — Thu, 14 Oct 2021 14:34:20 GMT

Hello my problem is that when I press on the game of my choice it gives me a dark gray screen and the play button does not appear

Re: I have a problem

ShadowKnight — Thu, 14 Oct 2021 15:55:34 GMT

Hi @Lolipop,

By any chance your age is below the required age for both Division 2 and ghost recon Wildlands? Both games are rated as "18" according to PEGI (Pan European Game Information)

Re: I have a problem

ShadowKnight — Thu, 14 Oct 2021 15:58:07 GMT

Also any answer to these questions would be great

Do you have any extensions?

Are you using a vpn?

Have you tried an incognito window?

Any other steps you tried to solve this problem?