https://community.stadia.com/t5/Payments-Billing/Did-not-get-my-helix-credits-that-I-bought/m-p/68772#M2965 <P>Hello <a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/83518">@Devinlee21</a>,</P> <P>Thanks for posting here in our community. I'm sorry you had this issue. I can imagine how frustrating that would be. Per our purchase policies, you'll need to reach out to the developer of the game when you experience these types of errors. Keep us updated on how it goes.</P> <P><BR /> Best,</P> <P>James</P> Thu, 30 Sep 2021 20:12:57 GMT JamesFromGoogle 2021-09-30T20:12:57Z https://community.stadia.com/t5/Payments-Billing/Did-not-get-my-helix-credits-that-I-bought/m-p/68454#M2934 <P>I just purchased a large pack of helix credits on assassins creed Valhalla, got charged $34.99 but then it said it had too many attempts and I received nothing and I do not know what to do.</P> Sun, 26 Sep 2021 01:28:20 GMT https://community.stadia.com/t5/Payments-Billing/Did-not-get-my-helix-credits-that-I-bought/m-p/68454#M2934 Devinlee21 2021-09-26T01:28:20Z https://community.stadia.com/t5/Payments-Billing/Did-not-get-my-helix-credits-that-I-bought/m-p/68772#M2965 <P>Hello <a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/83518">@Devinlee21</a>,</P> <P>Thanks for posting here in our community. I'm sorry you had this issue. I can imagine how frustrating that would be. Per our purchase policies, you'll need to reach out to the developer of the game when you experience these types of errors. Keep us updated on how it goes.</P> <P><BR /> Best,</P> <P>James</P> Thu, 30 Sep 2021 20:12:57 GMT https://community.stadia.com/t5/Payments-Billing/Did-not-get-my-helix-credits-that-I-bought/m-p/68772#M2965 JamesFromGoogle 2021-09-30T20:12:57Z