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    <title>topic Re: Unable to refund a game in Payments &amp; Billing</title>
    <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4565#M275</link>
    <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/7999"&gt;@Borvish&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I also have this problem with GRID. In the absence of any support, I want to get a refund too and am also struggling to get there.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;@gracefromgoogle any view on this?&lt;/P&gt;</description>
    <pubDate>Fri, 22 Nov 2019 17:41:13 GMT</pubDate>
    <dc:creator>steveb</dc:creator>
    <dc:date>2019-11-22T17:41:13Z</dc:date>
    <item>
      <title>Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4518#M268</link>
      <description>I'm trying to request a refund for a game purchased on the store (GRID). The game is crashing after the first career race. I've attempted to get past this point a few times. I would like to refund the game . In The Stadia App i click 'Request Refund' and it brings me to the Google Play Help section on how to refund. I purchased 2 games yesterday and neither one can be refunded, even though its less than 24 hours from purchase and less than 2 hours played.</description>
      <pubDate>Fri, 22 Nov 2019 16:27:09 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4518#M268</guid>
      <dc:creator>Borvish</dc:creator>
      <dc:date>2019-11-22T16:27:09Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4527#M269</link>
      <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/7999"&gt;@Borvish&lt;/a&gt;&amp;nbsp;I don't think it's meant to be an automated process (at least not for now anyway). When you click 'Request a Refund' it's basically asking you to follow the steps listed on the Help page&lt;/P&gt;&lt;P&gt;Can you go to your order purchase by clicking on this link&lt;/P&gt;&lt;P&gt;&lt;A href="https://play.google.com/store/account/orderhistory" target="_blank"&gt;https://play.google.com/store/account/orderhistory&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Then go to your 'Order History' &amp;gt; look at the game you want to get refund from (GRID in this case) &amp;gt; click on the 3 dots &amp;gt; Report a problem &amp;gt; I no longer want this purchase &amp;gt; (then just follow the instructions.. I didn't continue because I don't want to refund anything right now)&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 16:34:07 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4527#M269</guid>
      <dc:creator>Ivan</dc:creator>
      <dc:date>2019-11-22T16:34:07Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4565#M275</link>
      <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/7999"&gt;@Borvish&lt;/a&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I also have this problem with GRID. In the absence of any support, I want to get a refund too and am also struggling to get there.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;@gracefromgoogle any view on this?&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 17:41:13 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4565#M275</guid>
      <dc:creator>steveb</dc:creator>
      <dc:date>2019-11-22T17:41:13Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4568#M276</link>
      <description>&lt;P&gt;Hey &lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/3816"&gt;@steveb&lt;/a&gt;&amp;nbsp;I was able to follow the steps that Ivan listed below. I was looking for a 'Request a Refund' option but used 'the Report a Problem' option and the refund was processed almost instantly.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 17:44:20 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4568#M276</guid>
      <dc:creator>Borvish</dc:creator>
      <dc:date>2019-11-22T17:44:20Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4572#M277</link>
      <description>&lt;P&gt;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/7999"&gt;@Borvish&lt;/a&gt;&amp;nbsp;&lt;a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393"&gt;@Ivan&lt;/a&gt;&amp;nbsp;thanks - I can't seem to get there on my phone as it just jumps to the Stadia app in the Play Store but I will try in a full browser on my laptop.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 17:48:43 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4572#M277</guid>
      <dc:creator>steveb</dc:creator>
      <dc:date>2019-11-22T17:48:43Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4578#M278</link>
      <description>&lt;P&gt;Yes, i did it from a PC.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 17:58:31 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4578#M278</guid>
      <dc:creator>Borvish</dc:creator>
      <dc:date>2019-11-22T17:58:31Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4580#M279</link>
      <description>&lt;P&gt;&lt;A href="https://community.stadia.com/t5/user/viewprofilepage/user-id/7999" target="_blank"&gt;@Borvish&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393" target="_blank"&gt;@Ivan&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp; strangely, I only see a "request a refund" option even when viewing that page in a browser tab. I couldn't see a "report a problem" button anywhere.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I clicked "request a refund" and got a message indicating I would receive a response in 48 hours. I will see what happens.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 17:59:34 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4580#M279</guid>
      <dc:creator>steveb</dc:creator>
      <dc:date>2019-11-22T17:59:34Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4583#M280</link>
      <description>&lt;P&gt;&lt;A href="https://community.stadia.com/t5/user/viewprofilepage/user-id/7999" target="_blank"&gt;@Borvish&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://community.stadia.com/t5/user/viewprofilepage/user-id/393" target="_blank"&gt;@Ivan&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp; just received a reply rejecting my refund request as it doesn't meet with Google's policy. Not best pleased. Google are not covering themselves with glory here. Annoying, as I actually think Stadia works quite well, when it works. Everything else around it has been a catastrophe so far.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Nov 2019 18:01:15 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/4583#M280</guid>
      <dc:creator>steveb</dc:creator>
      <dc:date>2019-11-22T18:01:15Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to refund a game</title>
      <link>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/8751#M476</link>
      <description>&lt;P&gt;Just saw your post and replied in another thread about this topic. It happened the very same to me I solved it by contacting the chat support, which was really efficient.&lt;BR /&gt;It seems Google Play and Stadia teams/policies are completely uncoordinated.&lt;/P&gt;</description>
      <pubDate>Thu, 05 Dec 2019 17:54:34 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/Unable-to-refund-a-game/m-p/8751#M476</guid>
      <dc:creator>bmsv</dc:creator>
      <dc:date>2019-12-05T17:54:34Z</dc:date>
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