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    <title>topic I am incredibly put off by stadia support right now. in Payments &amp; Billing</title>
    <link>https://community.stadia.com/t5/Payments-Billing/I-am-incredibly-put-off-by-stadia-support-right-now/m-p/47873#M1990</link>
    <description>&lt;P&gt;I have been a founder since I pre-ordered the day of it being announced.&lt;/P&gt;&lt;P&gt;I support this platform.&lt;/P&gt;&lt;P&gt;Trying to get support back from Stadia is agonizingly frustrating.&lt;/P&gt;&lt;P&gt;Here is the pre-amble..&lt;/P&gt;&lt;P&gt;I preordered CP 2077 even before the announcement of the premier bundle being included&amp;nbsp;&lt;/P&gt;&lt;P&gt;I received the email notifying me that I had qualified to get a promotional code for a free premier edition.&lt;/P&gt;&lt;P&gt;I followed the link in the email itself, was taken to the google store, selected the free shipping option. The total price at checkout was $0.00 (139.99 CAD plus 7% GST + free shipping - promo code)&lt;/P&gt;&lt;P&gt;A few days later I was informed by my credit card company that a large, unexpected transaction was made, I logged in there to check and sure enough, 146.99 was charged by google.&lt;/P&gt;&lt;P&gt;I went into my subscriptions and payments section under google accounts, and there it was, Stadia Premier Edition, $146.99&lt;/P&gt;&lt;P&gt;Hopped on with support and got an endless runaround - they said the promo code was unused and still valid, and I could refuse the shipment and reorder it once google had received the item and processed a refund for it.&lt;/P&gt;&lt;P&gt;The package arrived when I was not home, there was no chance to refuse it.&lt;/P&gt;&lt;P&gt;So on with support again - They told me I had to ship it back, I said no, I will keep it, just apply my promo code against my order and when that's processed issue me the refund.&lt;/P&gt;&lt;P&gt;They said no, they can't do this.. imagine arguing with a trillion-dollar company over 147 dollars.&lt;/P&gt;&lt;P&gt;They insist it cannot be done. That I must ship it back even though they know my promo code and I have verified the serial number on the box.&lt;/P&gt;&lt;P&gt;This is absurd.&lt;/P&gt;&lt;P&gt;Take the promo code, apply it to the order, issue a refund and I'll keep this.. why pay for shipping both ways, that's boneheaded. And I'm sure if I reordered this the same thing will happen anyway.&lt;/P&gt;&lt;P&gt;ugh.. /rant.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 22 Dec 2020 22:46:24 GMT</pubDate>
    <dc:creator>Onetrack</dc:creator>
    <dc:date>2020-12-22T22:46:24Z</dc:date>
    <item>
      <title>I am incredibly put off by stadia support right now.</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-am-incredibly-put-off-by-stadia-support-right-now/m-p/47873#M1990</link>
      <description>&lt;P&gt;I have been a founder since I pre-ordered the day of it being announced.&lt;/P&gt;&lt;P&gt;I support this platform.&lt;/P&gt;&lt;P&gt;Trying to get support back from Stadia is agonizingly frustrating.&lt;/P&gt;&lt;P&gt;Here is the pre-amble..&lt;/P&gt;&lt;P&gt;I preordered CP 2077 even before the announcement of the premier bundle being included&amp;nbsp;&lt;/P&gt;&lt;P&gt;I received the email notifying me that I had qualified to get a promotional code for a free premier edition.&lt;/P&gt;&lt;P&gt;I followed the link in the email itself, was taken to the google store, selected the free shipping option. The total price at checkout was $0.00 (139.99 CAD plus 7% GST + free shipping - promo code)&lt;/P&gt;&lt;P&gt;A few days later I was informed by my credit card company that a large, unexpected transaction was made, I logged in there to check and sure enough, 146.99 was charged by google.&lt;/P&gt;&lt;P&gt;I went into my subscriptions and payments section under google accounts, and there it was, Stadia Premier Edition, $146.99&lt;/P&gt;&lt;P&gt;Hopped on with support and got an endless runaround - they said the promo code was unused and still valid, and I could refuse the shipment and reorder it once google had received the item and processed a refund for it.&lt;/P&gt;&lt;P&gt;The package arrived when I was not home, there was no chance to refuse it.&lt;/P&gt;&lt;P&gt;So on with support again - They told me I had to ship it back, I said no, I will keep it, just apply my promo code against my order and when that's processed issue me the refund.&lt;/P&gt;&lt;P&gt;They said no, they can't do this.. imagine arguing with a trillion-dollar company over 147 dollars.&lt;/P&gt;&lt;P&gt;They insist it cannot be done. That I must ship it back even though they know my promo code and I have verified the serial number on the box.&lt;/P&gt;&lt;P&gt;This is absurd.&lt;/P&gt;&lt;P&gt;Take the promo code, apply it to the order, issue a refund and I'll keep this.. why pay for shipping both ways, that's boneheaded. And I'm sure if I reordered this the same thing will happen anyway.&lt;/P&gt;&lt;P&gt;ugh.. /rant.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Dec 2020 22:46:24 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-am-incredibly-put-off-by-stadia-support-right-now/m-p/47873#M1990</guid>
      <dc:creator>Onetrack</dc:creator>
      <dc:date>2020-12-22T22:46:24Z</dc:date>
    </item>
    <item>
      <title>Re: I am incredibly put off by stadia support right now.</title>
      <link>https://community.stadia.com/t5/Payments-Billing/I-am-incredibly-put-off-by-stadia-support-right-now/m-p/47905#M1993</link>
      <description>&lt;P&gt;Well I understand your frustations...&lt;/P&gt;
&lt;P&gt;It feels a bit, well, to much to send something back and get it shipped again.&lt;BR /&gt;Guess that is the downside of a larger company like Google with standard processes.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@1ED01B1B18420514226085C4344C7F2C/emoticons/1f910.png" alt=":zipper_mouth_face:" title=":zipper_mouth_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 23 Dec 2020 00:23:22 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Payments-Billing/I-am-incredibly-put-off-by-stadia-support-right-now/m-p/47905#M1993</guid>
      <dc:creator>RXShorty</dc:creator>
      <dc:date>2020-12-23T00:23:22Z</dc:date>
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