topic Re: Automatically billed by stadia today in Payments & Billing

Automatically billed by stadia today

harrycc — Tue, 09 Jun 2020 21:06:41 GMT

How do I get a refund? I signed up 3 months ago for a free trial but I live in Ecuador and everything was geo-locked so I haven't been able to play a single minute. I don't know why I was allowed to even create an account, perhaps because my Google account was created in the UK.

Anyway, I don't have any option to request a refund in the app itself. How do I do it?

I would like to eventually try stadia when it becomes available in South America but they have really got off on the wrong for by billing me for a service I can't access.

Re: Automatically billed by stadia today

olegarzhanukhin — Wed, 10 Jun 2020 07:47:00 GMT

I have exactly the same situation please help me return the money

Re: Automatically billed by stadia today

Tobonaut — Wed, 10 Jun 2020 17:28:12 GMT

Hi @harrycc

as I already told @olegarzhanukhin.

You can try to ask the Stadia support, maybe they are generous and refund you.

https://support.google.com/stadia/contact/stadia_chat

I will also provide the Stadia team a tipp that there could be an improved.

Re: Automatically billed by stadia today

nobodypanic — Wed, 10 Jun 2020 23:18:46 GMT

And I responded saying that they refused me, saying the information on refunds is clear. Which I dont really agree with.

Re: Automatically billed by stadia today

Tobonaut — Thu, 11 Jun 2020 06:43:02 GMT

@olegarzhanukhin

as I mentioned ask the Stadia support. But as other have experienced, your request maybe declined by the support team. But it's worth a try.

Re: Automatically billed by stadia today

harrycc — Mon, 15 Jun 2020 20:22:43 GMT

I am going to talk to support today and see about that refund. I'll let you guys know how it goes.

From a business perspective it makes no sense to not issue a refund as I am a potentially customer who could easily their service when it becomes available in my region but not issuing a refund will ensure I never use their service.

From a legal perspective, obviously I am not going to take them to court over £8.99, but they need to make sure they can legally bill people for services that they are unable to offer in their country.

Re: Automatically billed by stadia today

harrycc — Mon, 15 Jun 2020 20:47:35 GMT

22 minutes later I return and my money has been refunded. I chatted with Ian, gave him the order number and explained the situation waited a few minutes and he issued the refund. Short and sweet.

If you really have the same situation as me, 0 hours of play time and living in a country where the service in unavailable then jump on a chat from the link given above and you should also receive your refund.

I am very happy with how it was handled and I'm looking forward to trying Stadia when it becomes available in South America!