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    <title>topic Re: Why did I receive a Premiere Edition account for my Founder Edition order? in Stadia General</title>
    <link>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/6554#M3108</link>
    <description>&lt;P&gt;I am very sorry what happened to you, it must be frustrating to order a founder's edition and then get a premiere edition.&lt;/P&gt;&lt;P&gt;Though I understand your frustration, I still think the Google support is the only one who can help you in this case (if it is even fixable, I have no idea).&lt;/P&gt;&lt;P&gt;All we can do in the community forum, is giving you a shoulder massage and say "everything will be fine". &lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@B5E4C0AF5E83CB4E2DCD35F735C1320B/emoticons/1f604.png" alt=":grinning_face_with_smiling_eyes:" title=":grinning_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
    <pubDate>Wed, 27 Nov 2019 09:01:57 GMT</pubDate>
    <dc:creator>Chufu</dc:creator>
    <dc:date>2019-11-27T09:01:57Z</dc:date>
    <item>
      <title>Why did I receive a Premiere Edition account for my Founder Edition order?</title>
      <link>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/6535#M3103</link>
      <description>I have been in contact with Google Support Sweden and USA over phone, smtp and web-chat over the span of a month. I have asked why my order for a Founder Edition erroneously showed up as Premiere Edition one day when I was, by pure coincidense, checking my Google store order history. I confirmed with tech. through referral by Support staff that the order indeed was registered correctly even though it showed up incorrectly on my Store purchase status and I did this more than a few times to reassure myself that I wasn't going to let it go or forget about it and settle for Premiere over this random technical issue but thus far I have been promised to get calls back, e-mails and solutions within a day or two and I keep getting these confirmations that the problem is escalated or forwarded to this and that specialist but nothing is being done about it. I ordered and paid for - and got confirmation on mail - a Founder Edition package, I don't care how subtle the differences are. I feel like this is ruining my entire experience and my impression of Google is starting to change, I feel unfairly treated and somehow the enormousness of a large premiere release like this where mistakes happen and staff is overwhelmed but then I shouldn't be offered to be able to purchase Founder Edition if solving problems that are completely due to Google's tech. and staff. I need my money for things I need and want just like Google and I used my money , that means it's your turn to use your resources to fulfill our legally binding business and thus I cannot be made to sympathize with anything less than a fully working support staff and crew that communicates as efficient as they solve problems and prepare for more. I know this is a community forum but I have turned to every openly viable route to the Stadia/Google Support staff and it's simply poor style to make statements and assurances in costumer relations and correspondence simply to ignore or casually drag it out - this is a particularly time-sensitive issue seeing as it's the launch - so if anyone know a way to push the right buttons to get someone to actually get involved "hands on" and help me, perhaps someone with a direct or less formal contact that actually follow up on issues, any kind of help or information of where I find it would be greatly appreciated.</description>
      <pubDate>Wed, 27 Nov 2019 08:03:06 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/6535#M3103</guid>
      <dc:creator>LunAlpha</dc:creator>
      <dc:date>2019-11-27T08:03:06Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a Premiere Edition account for my Founder Edition order?</title>
      <link>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/6554#M3108</link>
      <description>&lt;P&gt;I am very sorry what happened to you, it must be frustrating to order a founder's edition and then get a premiere edition.&lt;/P&gt;&lt;P&gt;Though I understand your frustration, I still think the Google support is the only one who can help you in this case (if it is even fixable, I have no idea).&lt;/P&gt;&lt;P&gt;All we can do in the community forum, is giving you a shoulder massage and say "everything will be fine". &lt;img class="lia-deferred-image lia-image-emoji" src="https://community.stadia.com/html/@B5E4C0AF5E83CB4E2DCD35F735C1320B/emoticons/1f604.png" alt=":grinning_face_with_smiling_eyes:" title=":grinning_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Nov 2019 09:01:57 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/6554#M3108</guid>
      <dc:creator>Chufu</dc:creator>
      <dc:date>2019-11-27T09:01:57Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a Premiere Edition account for my Founder Edition order?</title>
      <link>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/7121#M3325</link>
      <description>&lt;P&gt;Sorry, without breaks this was hard to get through on my sub-par work monitor. Did you actually recieve the Premiere Edition when shipped and a premiere account?&lt;/P&gt;</description>
      <pubDate>Thu, 28 Nov 2019 15:25:52 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/7121#M3325</guid>
      <dc:creator>Bakken</dc:creator>
      <dc:date>2019-11-28T15:25:52Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a Premiere Edition account for my Founder Edition order?</title>
      <link>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/7135#M3331</link>
      <description>Yes. And I have spent 3-6 hours on phone and in chats to get someone to upgrade my account or send me a new KEY. I have screenshots and logs of everything, and it's kindof weird to get a "Your Founder Edition is now sent .." and then followed by a Prem. Edition invitation key. What's weirder than that is how many days and mails, chats and calls I've had over the span of at least a month about this to avoid it before it happend and then to fix it when it happened anyway.</description>
      <pubDate>Thu, 28 Nov 2019 16:20:25 GMT</pubDate>
      <guid>https://community.stadia.com/t5/Stadia-General/Why-did-I-receive-a-Premiere-Edition-account-for-my-Founder/m-p/7135#M3331</guid>
      <dc:creator>LunAlpha</dc:creator>
      <dc:date>2019-11-28T16:20:25Z</dc:date>
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