https://community.stadia.com/t5/Stadia-on-Chrome/My-son-can-t-play/m-p/40723#M2352 <P>Hi,</P><P>When my son tries to play Destiny 2, he gets a message telling him :</P><P>"Update his account access</P><P>To access your game, you must refresh your account access token by pressing the button below."</P><P><BR />He clicks on "refresh access" and a new window opens saying "access denied".</P><P>Does anyone know what the problem is?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shaken_0-1606056952233.png" style="width: 400px;"><img src="https://community.stadia.com/t5/image/serverpage/image-id/4153i8EE5CD1E06A27353/image-size/medium?v=v2&amp;px=400" role="button" title="shaken_0-1606056952233.png" alt="shaken_0-1606056952233.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shaken_0-1606058894062.png" style="width: 400px;"><img src="https://community.stadia.com/t5/image/serverpage/image-id/4155i4F2809A036EAEF03/image-size/medium?v=v2&amp;px=400" role="button" title="shaken_0-1606058894062.png" alt="shaken_0-1606058894062.png" /></span></P><P>&nbsp;</P> Sun, 22 Nov 2020 15:28:20 GMT shaken 2020-11-22T15:28:20Z https://community.stadia.com/t5/Stadia-on-Chrome/My-son-can-t-play/m-p/40723#M2352 <P>Hi,</P><P>When my son tries to play Destiny 2, he gets a message telling him :</P><P>"Update his account access</P><P>To access your game, you must refresh your account access token by pressing the button below."</P><P><BR />He clicks on "refresh access" and a new window opens saying "access denied".</P><P>Does anyone know what the problem is?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shaken_0-1606056952233.png" style="width: 400px;"><img src="https://community.stadia.com/t5/image/serverpage/image-id/4153i8EE5CD1E06A27353/image-size/medium?v=v2&amp;px=400" role="button" title="shaken_0-1606056952233.png" alt="shaken_0-1606056952233.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="shaken_0-1606058894062.png" style="width: 400px;"><img src="https://community.stadia.com/t5/image/serverpage/image-id/4155i4F2809A036EAEF03/image-size/medium?v=v2&amp;px=400" role="button" title="shaken_0-1606058894062.png" alt="shaken_0-1606058894062.png" /></span></P><P>&nbsp;</P> Sun, 22 Nov 2020 15:28:20 GMT https://community.stadia.com/t5/Stadia-on-Chrome/My-son-can-t-play/m-p/40723#M2352 shaken 2020-11-22T15:28:20Z https://community.stadia.com/t5/Stadia-on-Chrome/My-son-can-t-play/m-p/40949#M2368 <P><a href="https://community.stadia.com/t5/user/viewprofilepage/user-id/36635">@shaken</a>&nbsp;I'm thinking maybe browser caching issues? Can you ask your son to disable Chrome extensions if there are any, and log in using Incognito browser? See if that helps.</P> Tue, 24 Nov 2020 06:05:03 GMT https://community.stadia.com/t5/Stadia-on-Chrome/My-son-can-t-play/m-p/40949#M2368 Ivan 2020-11-24T06:05:03Z